We collect information you provide directly to us, information collected automatically as you browse, and information from third parties who help us run the Site.

• Contact and order details — name, email address, phone number, shipping and billing address, and order history, collected when you place an order, create an account, or contact us.
• Payment information — handled directly by our payment processors; we do not store your full card or UPI details on our servers (see "Payments" below).
• Device and usage data — IP address, browser type, pages viewed, referring URL, and approximate location, collected automatically through cookies and similar technologies.
• Communications — messages you send us via email, chat, or contact forms, including any details you choose to share in them.

• To process and fulfil your orders, including shipping, billing, and customer support
• To communicate with you about your order, account, or enquiries
• To send you marketing communications, where you've opted in — you can unsubscribe at any time
• To improve the Site, our products, and your shopping experience
• To detect and prevent fraud, abuse, or security incidents
• To comply with legal obligations

We do not sell your personal information. We share it only with:

• Service providers who help us operate the Site — our ecommerce platform (Shopify), payment processors, shipping and logistics partners, and email/SMS marketing tools — solely to perform services on our behalf.
• Analytics and advertising partners (such as Google Analytics or Meta) who help us understand Site performance and show relevant ads; these partners may use cookies as described below.
• Legal and safety purposes — where required to comply with a law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of EVVOLIFE, our customers, or others.

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how you use the Site, and personalise content and ads. You can control cookies through your browser settings; disabling them may affect how parts of the Site function.

All payments made on the Site are processed by our third-party payment gateway(s). Your card, UPI, or net-banking details are entered directly with the payment processor and are handled under their own security standards and privacy policy — EVVOLIFE does not store your full payment credentials.

We retain your personal information for as long as needed to fulfil the purposes described in this policy — including order and tax record-keeping as required under Indian law — after which it is deleted or anonymised.

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent for marketing communications at any time. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

The Site is not directed to children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We use reasonable technical and organisational safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.