Returns are accepted only if your product arrives damaged in transit or is defective. We're unable to accept returns for reasons like change of mind, incorrect size expectations, or personal preference, since each piece is shipped fresh from our warehouse specifically for your order.

You can raise a return request within 7 days of delivery. Requests made after this window cannot be accepted.

To be eligible for a return, you must record an unboxing video within 24 hours of delivery, showing the sealed package being opened and the damage or defect clearly. This video is required to verify and process your claim — requests without one cannot be approved.

Email us at contact@evvolife.com with:

• Your order ID
• A brief description of the issue
• Your unboxing video showing the damage or defect

Our team will review your request and confirm the next steps within a couple of business days.

Once your return is approved, you can choose between a replacement of the same product, or a refund. Let us know your preference when you raise the request.

Once your return is approved and the product passes inspection at our warehouse, we'll process your refund to your original payment method (card, UPI, netbanking, or wallet) within 5–7 business days of approval. If you'd prefer, you can instead choose store credit, which is issued instantly and can be used toward your next purchase on evvolife.com — just let us know your preference when you raise the request.

For Cash on Delivery orders, refunds are issued via bank transfer or UPI to the details you provide, within the same timeline.

• Requests raised after 7 days of delivery
• Claims without an unboxing video recorded within 24 hours of delivery
• Products damaged due to misuse, normal wear, or improper care after delivery
• Change-of-mind returns, where the product itself is not damaged or defective

Orders can be cancelled free of charge as long as they haven't been packed for dispatch yet. To request a cancellation, contact us as early as possible with your order ID.